Case study
Smart Laundry
Orders tracked by hand from intake all the way to delivery.
The problem
Every order was followed manually from intake to delivery. Customer history lived in whoever had served them last, and scheduling was a conversation rather than a system.
What I did
- 01
Automated the order workflow end to end
Intake through to delivery as defined stages, each with an owner and a status.
- 02
Built a central customer database
Order history, preferences, and contact details in one place rather than in memory.
- 03
Brought inventory and service scheduling into the same system
Capacity and stock visible against the orders that consume them.
Outcome
TBC
Manual tracking time removed
TBC
Orders handled per day
TBC
Repeat customer visibility
Outcome figures TODO — to be confirmed with the client before publishing.
Artifacts produced
- Workflow documentation
- Configuration notes
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