Case study
BookMyDoc
Patients phoned around to find out which doctor was free.
The problem
Finding an available doctor meant calling clinics one at a time during office hours — which is precisely when most people are at work. Clinics absorbed the same calls repeatedly, and availability existed only in a receptionist's diary.
What I did
- 01
Built search and discovery for patients
Find a doctor by what matters to the patient, not by which clinic answered the phone.
- 02
Gave doctors availability management
Availability maintained once, visible everywhere, instead of read aloud on request.
- 03
Handled appointment scheduling end to end
Booking without a phone call, at the hour the patient is actually free.
Outcome
TBC
Bookings handled
TBC
Calls avoided
TBC
Doctors onboarded
This is a build note rather than a full case study. Usage figures TODO — none are published until they can be verified.
Artifacts produced
- Booking flow
- Availability model
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