Case study
Cafe Laundrette
Two branches, no shared view of stock or sales.
The problem
Two locations, two counts, and no agreement between them. Staff reconciled by hand each evening and still could not say what was in the building without walking through it.
The counter made it worse: taking payment and recording stock were separate acts, so every sale created a second job for somebody later.
What I did
- 01
Put point of sale and inventory on one system
A sale at the counter is a stock movement — not a second record to reconcile.
- 02
Deployed across both branches on one backend
Each branch sees the other's stock, so nobody reorders what already exists down the road.
- 03
Added a dedicated preparation screen
Staff work an order queue by stage — wash, dry, iron, deliver — instead of shouting across the room.
- 04
Centralised backend management
Pricing, products, and reporting maintained once and applied to both locations.
From the system
Outcome
2
Branches on one backend
TBC
Evening reconciliation time saved
TBC
Stock accuracy after rollout
Both branches now run on a single system with a shared product catalogue and a live stock position. The before-and-after figures sit with the client; they are not published here until confirmed.
Artifacts produced
- Configuration documentation
- Staff training
- Product catalogue
Next case study
Jak's Cafe